FAQ’S

YOU CAN SEE THE RECURRING QUESTIONS ABOUT ANDREANOSHOP BELOW.

Here you can find the most recurring questions about changes and cancellation of the orders, customer service and gift packages. If you shouldn’t find an answer to your questions we request you to contact our customer service at the following email: eshop@andreanoshop.com
We will send you an answer within 24 – 48 hours.

General Questions

You can contact the number of the Andreano Factory in the historic headquarters in Italy – Naples at the number +39 081 780 7990.
Currently Andreano Shop offer a customer service in 3 languages via email.

If the item (Glove) that you have received doesn’t fit well or you have missed the size, Andreano Shop will provide for the glove substitution with the same model and color (same Int. code) but with the only difference of the size.
The substitution and packaging costs are borne by Andreano Shop, the delivery costs for the return are borne by the customer.

To see the size table go to Info and click on Size Table into the drop-down menu which is opening.
Otherwise you can find the Size Table page clicking here.

Yes, it is possible to watch a small part of the Film American Pastoral, directed and e interpreted by Ewan McGregor, in which the main characters dove i protagonisti simulate the hand measuring of a woman.

Click here to log onto the contact page and fill out the form to contact us

You’ll receive an answer within 1 o 2 working days, with the related time zone.

To be precise, we ship to 4 continents, all our orders are shipped via express courier with the leading companies in the UPS sector ..

It is not possible to deliver to a post office box.

Yes, we offer a gift package. An Andreano Shop gift package is the easiest and most efficient way to make a present of elegance for friends and relatives.

You should follow only these steps:
1. Fill out the addressee personal data
2. Select the gift package
3. Add a personal message

To have other information, go to our section gift package

Yes, when you buy a glove you have to insert always the size and the color.

ORDERS, PAYMENTS, DELIVERIES

Andreano Shop ship to the following countries: Germany, France, Great Britain, Spain, Denmark, Norway, Sweden, Russia, Belgium, Luxemburg, Canada, United States, Austria, Principality of Monaco, Vatican State, Japan and, of course, to Italy

Shipping is free for orders over € 99.00 with the exception of Russia and Japan.
The rest of the orders will have a standard cost, independent of the number of products.

Andreano Shop offers several simple and secure payment methods.
Payment can be made by: Visa, MasterCard, Maestro, CartaSi and Paypal. Bank Transfer.

Our payment platform through the SSL-EV secure encryption system (Site Secure Lock – Extended Validation) allows your data to be transmitted securely.

NB: Our Platform does not provide cash on delivery.

We confirm that you can pay by bank transfer in advance, and / or by immediate bank transfer according to the Banca Sella platform.

Here there are our banking information:
IBAN: IT98S0326803402052259432950
BIC (Swift Code): SELBIT2BXXX

Our website uses a secure connection with SSL encryption EV (Extended Validation) which guarantees you total security and privacy in the transmission data.

Andreano Shop works with the best and safest international payment platforms, which allow companies to accept online payments from anywhere in the world. We inform you that the charge on your bank statement will appear in the name of Andreano Shop Srl.

Changes can be made on each order during the 24 solar hours following the payment. For changes we mean: change of style, size, extras, addition but not the removal of items from the order. If the payment, however, has been made, we ask you to contact our customer service at: eshop@andreanoshop.com
Please contact us for assistance. After 24 hours, the manufacturing of the orders will have already been started and the fabric cut, for this reason changes will not be accepted.

If the customer has not yet made the payment, he can cancel the order from the customer area.
If payment has been made within the last 24 hours, contact us to proceed with cancellation.
If it is more than 24 hours, our tailors will have already started the order and the cancellation request can not be accepted.

If your order has not been sent, you can add items to your order at no additional cost.
Contact the following email address: eshop@andreanoshop.com.

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